At Mel Auto Care Geelong, we strive to provide high-quality and reliable services to our customers. However, we understand that sometimes issues may arise, and you may need to request a refund. We have created the following Refund Policy to ensure that our customers are treated fairly and transparently.

REFUND ELIGIBILITY
You are eligible for a refund if:

• You have already paid for a service on www.melautogeelong.com.au, and we are unable to provide the service due to a fault on our end.
• You have cancelled a service that you have paid for, and you’ve advised us within the cancellation period outlined in our Terms and Conditions.

REFUND PROCESS
To request a refund, please contact our customer service team at info@melautogeelong.com.au.  We will review your request and get back to you as soon as practicable. Please note that refunds may take up to 7 business days to process.

REFUND AMOUNT
The amount of your refund will depend on the circumstances of your request.

• If we were unable to provide the service to you due to our fault, you will be eligible for a full refund.
• If you have cancelled a service within the cancellation period, you will be eligible for a refund of the amount paid minus any applicable cancellation fees.

NON-REFUNDABLE SERVICES
Our services may not be eligible for a refund, including but not limited to:

• Services that have been rendered and deemed complete i.e. picked up by the customer
• Services that have already been started

CHANGES TO OUR REFUND POLICY
We reserve the right to update or modify our Refund Policy at any time without prior notice. Any changes will be posted on our website.  Your continued use of our services will be construed as your acceptance of the new policy.

If you have any questions or concerns about this Refund Policy, please contact our customer service team at: info@melautogeelong.com.au.